Grievance Officer

shopMITRA by ClearedCircle TechPlatforms Private Limited

Last updated: June 28, 2026 Effective date: June 28, 2026

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1. Statutory Basis

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, ClearedCircle TechPlatforms Private Limited has designated a Grievance Officer to address concerns raised by users of the shopMITRA application and our other services.

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2. Designated Grievance Officer

Name: Ashutosh Awasthy Designation: CTO, ClearedCircle TechPlatforms Private Limited Email: contact@clearedcircle.com Postal Address: Innov8 Q Parc GEN, Ghansoli, Navi Mumbai, Maharashtra 400701, India

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3. When to Contact the Grievance Officer

You may contact the Grievance Officer regarding:

• Complaints about content, conduct, or experiences within the shopMITRA application
• Concerns about how your personal data is being collected, used, stored, or shared
• Requests to exercise your rights under the DPDP Act 2023 (access, correction, erasure, nomination)
• Reports of unauthorised access to your account
• Concerns about violations of our Terms of Service or Privacy Policy
• Reports of harmful, unlawful, or offensive content
• Any other grievance arising from your use of shopMITRA or ClearedCircle services

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4. How to File a Grievance

To file a grievance, send a written communication to contact@clearedcircle.com including:

• Your full name and registered mobile number
• Your shop name (if applicable)
• A clear description of your grievance
• The date and time the issue occurred (if applicable)
• Any supporting screenshots or documents
• The resolution or action you are seeking

You may also send a grievance by post to the registered office address listed above.

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5. Response Timelines

In accordance with the IT Rules 2021 and DPDP Act 2023, the Grievance Officer will:

Stage	Timeline
Acknowledge receipt of your grievance	Within 48 hours of receipt
Resolve and respond to your grievance	Within 30 days of receipt

For complaints concerning unlawful content or content removal requests, we will act within the timelines prescribed under the IT Rules.

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6. Escalation

If your grievance is not resolved to your satisfaction within 30 days, you may escalate the matter to:

The Data Protection Board of India (for personal data matters under DPDP Act 2023)

Or to the appropriate authority constituted under the Information Technology Act, 2000.

You may also pursue any other remedy available to you under applicable law.

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7. Confidentiality

All grievances are treated as confidential. Information you share with the Grievance Officer is used solely to investigate and resolve your concern and is not disclosed beyond the personnel necessary to address the matter.

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8. Contact

ClearedCircle TechPlatforms Private Limited Innov8 Q Parc GEN, Ghansoli, Navi Mumbai, Maharashtra 400701 Email: contact@clearedcircle.com Phone: +91 90356 50456 Website: https://www.clearedcircle.com