Last updated · June 28, 2026
Privacy Policy
shopMITRA by ClearedCircle TechPlatforms Private Limited
Last updated: June 28, 2026 Effective date: June 28, 2026
1. Who We Are
shopMITRA is a product of ClearedCircle TechPlatforms Private Limited ("ClearedCircle", "we", "our", "us"), a company incorporated under the Companies Act 2013 with CIN U62099MR2026PTC476767, registered under DPIIT (DIPP268103) and MSME (Udyam-MH-33-0774737), headquartered at Innov8 Q Parc GEN, Ghansoli, Navi Mumbai, Maharashtra, India.
Contact: contact@clearedcircle.com | +91 90356 50456
2. What This Policy Covers
This Privacy Policy explains how we collect, use, store, share, and delete your personal data when you use the shopMITRA mobile application ("App"). By registering on the App, you confirm that you have read, understood, and consented to this policy.
This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
3. Data We Collect
3.1 Personal Data You Provide
- Name — your name as shop owner
- Shop name — name of your kirana store
- Mobile number — used for registration and identity verification
- City and PIN code — your shop location
- Shop type — type of retail business
3.2 Data Generated Through Use
- Voice recordings — audio captured when you speak to Mitra (processed immediately, deleted within 7 days)
- Voice transcripts — text converted from your voice input
- Inventory data — products, stock levels, and sales you record through the App
- Conversation history — your interactions with Mitra
3.3 Anonymized Collective Data
- Usage signals — anonymized, non-identifiable data about product trends derived from your interactions. This data is linked to a one-way cryptographic hash (SHA-256) of your account identifier — not to your name, phone, or any personal identifier. This data cannot be reversed to identify you.
3.4 Data We Do NOT Collect
- Payment or financial information
- Aadhaar or PAN numbers
- Location tracking or GPS data
- Contacts or photos from your device
- Data from other apps on your device
4. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Providing inventory management through voice | Performance of service (consent) |
| Sending voice to AI for transcription | Consent |
| Generating intelligent suggestions for your shop | Legitimate interest / consent |
| Sending low stock alerts | Performance of service |
| Improving the App and fixing bugs | Legitimate interest |
| Responding to your support requests | Legitimate interest |
| Complying with legal obligations | Legal obligation |
We do not use your data for advertising, profiling for third-party marketing, or selling to any third party.
5. Voice Recording — Special Notice
shopMITRA records your voice when you tap the Mitra orb and speak. By using this feature, you explicitly consent to:
- Your voice being recorded on your device
- Your voice being transmitted securely to Sarvam AI for speech-to-text conversion
- The transcript being processed by OpenAI (GPT) for understanding your request
- Voice audio being stored temporarily in Cloudflare R2 and deleted within 7 days
Voice recordings are used solely to process your inventory commands. They are not used for voice biometric identification or any purpose beyond fulfilling your request.
6. Data Processors (Third Parties)
We share your data only with the following processors who help us deliver the service:
| Processor | Purpose | Data Shared | Location |
|---|---|---|---|
| Supabase | Database storage | All account and inventory data | Mumbai (ap-south-1) |
| Firebase (Google) | Phone authentication | Mobile number | USA |
| Sarvam AI | Speech-to-text | Voice recordings | India |
| OpenAI | Natural language processing | Voice transcripts (no name/phone) | USA |
| Cloudflare R2 | Audio file storage | Voice recordings (temporary) | Global CDN |
| Upstash | Temporary cache | Shop ID, suggestions (no personal data) | USA |
| e2e Networks | Server infrastructure | All processed data | India |
All processors are bound by data processing agreements and are required to protect your data.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Voice recordings | Deleted within 7 days of recording |
| Voice transcripts | Retained while account is active, deleted on account deletion |
| Inventory data | Retained while account is active, deleted on account deletion |
| Account information | Retained while account is active, deleted on account deletion |
| Anonymized usage signals | Retained indefinitely (cannot be linked to you after account deletion) |
8. Your Rights Under DPDP Act 2023
You have the following rights:
Right to Access — You may request a copy of the personal data we hold about you.
Right to Correction — You may request correction of inaccurate personal data.
Right to Erasure — You may delete your account at any time from the Profile screen in the App. This permanently deletes all your personal data from our systems within 24 hours.
Right to Grievance Redressal — You may raise a complaint with our Grievance Officer (see Section 11).
Right to Nominate — You may nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any right, contact us at contact@clearedcircle.com or use the Contact Us feature in the App.
9. Data Security
We implement the following security measures:
- All data in transit is encrypted using TLS 1.2 or higher
- Database access is restricted to authorised personnel only
- Voice recordings are stored in access-controlled cloud storage
- We conduct regular security reviews
In the event of a data breach that is likely to harm you, we will notify you within 72 hours of becoming aware of it.
10. Children's Data
shopMITRA is intended for use by adults operating retail businesses. We do not knowingly collect data from individuals under 18 years of age. If you believe a minor has registered on the App, contact us immediately at contact@clearedcircle.com.
11. Grievance Officer
In accordance with the Information Technology Act 2000 and DPDP Act 2023, we have designated a Grievance Officer to address your concerns:
Name: Ashutosh Awasthy Designation: CTO, ClearedCircle TechPlatforms Private Limited Email: contact@clearedcircle.com
For the full grievance redressal procedure, response timelines, and escalation path, please refer to our dedicated Grievance Officer page.
12. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes through the App. Continued use of the App after notification constitutes acceptance of the updated policy.
13. Contact Us
ClearedCircle TechPlatforms Private Limited Innov8 Q Parc GEN, Ghansoli, Navi Mumbai, Maharashtra 400701 Email: contact@clearedcircle.com Phone: +91 90356 50456 Website: https://www.clearedcircle.com
Published by ClearedCircle TechPlatforms Private Limited · CIN U62099MR2026PTC476767 · Navi Mumbai, India